Account Manager

Irvine, California, United States · Account Management · 6150

Description

The Account Manager plays a key role at Gigasavvy, interfacing and integrating with the agency’s clients. This position is summarized into three main categories: Client services, strategic account planning, and account development. By partnering with the Account Management Director and various other department heads, the Account Manager is responsible for successfully onboarding new clients and invests themselves in the client’s brand to become an ambassador for them within the agency structure. The Account Manager is also charged with aligning the client’s business needs with the overall account strategy, working with account teams to deliver solutions that meet (and surpass) the client’s goals and objectives. Ongoing account planning, competitive landscape analysis, reporting collaboration, and daily client communication are a few of the Account Manager’s primary responsibilities. The Account Manager works with the production team to map out timelines and distribute work across the account teams, ensuring client expectations are accurately set. Additionally, the Account Manager’s deep investment into understanding the clients’ businesses and industries results in a high level of trust and therefore drives organic account growth opportunities.

The Account Manager is the epitome of a collaborator. This individual has an in-depth understanding of the agency’s values and the client’s goals and can confidently act as a face of the agency. They genuinely enjoy diving into their client’s industries and being able to articulate their vision and goals to the team in ways the client can’t. In addition to acting as an in-house ambassador for their clients, the Account Manager places a high value on team stewardship and enjoys spending time with subject matter experts across the agency. The Account Manager is an active contributor to all initiatives and demonstrates a thorough understanding of the account strategy at all times.

Clients always feel as if the Account Manager is an extension of their team, ensuring that deliverables meet expectations and requests are understood. The Account Manager demonstrates an understanding of the balance between client advocacy and internal partnerships, clearly articulating needs and setting global expectations. This individual appreciates the human element of client relationships, is comfortable meeting daily with clients in group and individual settings, and knows how to best communicate with their client points of contact.

QUALITIES:

Finding the right person to join our team is critical. To be a great fit at Gigasavvy, the Account Manager must possess these qualities:

RESPONSIBILITIES:

The Account Manager’s daily responsibilities include the following:


Requirements

Benefits

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